About This Standards & Guidance
This resource, created with senior Medical Operations professionals, offers guidance and recommendations for the development of Medical Operations. It serves as a foundational document and may not cover all unique situations or specific organizational requirements.
In this Standards & Guidance you will learn:
This resource is intended to provide Medical Affairs teams the rationale for meaningful value and impact measurements, as well as tips to support these:
- What is Medical Operations and why is it important?
- What are the specific responsibilities of Medical Operations across key Medical Affairs workstreams?
- How should Medical Operations be designed to optimize its value and perform at its best?
- How will Medical Operations need to change in the context of the wider evolution of Medical Affairs?
- What additional tools and resources are available to support those working in Medical Operations?
MAPS would like to thank the following authors:

Brian Bowmil
Daiichi Sankyo
Medical Affairs Professional Society
Kat Long
Mural Oncology
Medical Affairs Professional Society
Melissa Toler
Harmony Biosciences
Medical Affairs Professional Society
Rachel Hatfield
Managing Partner, MEDiSTRAVA Consulting
Medical Affairs Professional Society