MEDICAL OPERATIONS

The Medical Operations Focus Area Working Group (FAWG) is a community dedicated to advancing the role of Medical Operations professionals. We strive to create a platform that facilitates strategic partnerships and fosters collaboration within the Medical Affairs ecosystem. Its strategic mission and objectives are as follows:

Activities:

• Evolving our role as strategic partners: We work toward building a community that understands and embraces the evolving role of Medical Operations professionals as strategic partners within the health-care industry.

• Developing skills and competencies: We aim to enhance the skills and competencies of Medical Operations professionals through educational programs, training sessions, and networking opportunities. 65

• Standardizing and simplifying innovation within Medical Operations: We seek to establish standardized processes and frameworks that promote innovation within Medical Operations, ensuring efficiency and effectiveness.

• Strengthening collaborations: We act as strategic connectors, fostering both internal and external collaborations within the Medical Affairs ecosystem to drive innovation, knowledge sharing, and best practices.

• Enhancing cross-functional relationships: We aim to improve cross-functional relationships within Medical Affairs and across the entire organization, fostering communication, teamwork, and alignment of goals.

• Supporting compliant scientific exchange: We establish infrastructure and enable compliant and effective scientific exchange, ensuring the dissemination of accurate and evidence-based information.

• Driving change management: We focus on change management practices to drive sustainable solutions, facilitating the adoption of new approaches and strategies within Medical Operations.

Strategic Objectives:

• Creation of Medical Excellence Standards and Guidance document: Our aim is to develop a comprehensive document that serves as a reference for Medical Operations professionals, encompassing best practices, guidelines, and standards for achieving excellence in the field.

• Stakeholder mapping and management: We strive to identify key stakeholders within the Medical Affairs ecosystem and develop strategies to effectively engage and manage these relationships.

• Change management resources: We provide resources and tools to support change management initiatives within Medical Operations, enabling successful implementation of new processes and strategies.

• Definition of meaningful KPIs: We work toward establishing key performance indicators (KPIs) that accurately measure the success and impact of Medical Operations activities, providing meaningful metrics for evaluation and improvement.